If you cannot find certain products, or cannot order a product in a specific style/size, please return to our website from time to time as we replenish our stock frequently. “Out of Stock” products are not available for purchase at the moment, but will likely be in stock shortly.
Yes. We do have a physical retail store in TMTPlaza (The detailed address is Shop 2195B, 2/F, Phase 1, Tuen Mun Town Plaza). Fortunately, our second shop which is located at Shop 2222, Level 2, Phase 4, MOSTown has opened in December, 2021.
If you want to cancel or modify an order that has been paid or shipped, please contact our Customer service center at email@example.com or call our hotline for additional enquiries.
We will email your SF invoice tracking number to your email once your order is shipped. You can track your shipment via the SF website tracking system.
Unfortunately you cannot edit order information after placing order. In this case, please email us at firstname.lastname@example.org to modify your order or call our HK Hotline.
Please email us or contact our HK Hotline for assistance.
Local HK Orders will be delivered within 1-2 working days after we have received you order. For out of HK international delivery, it depends on the destination. Please visit our delivery policies page to find out more info. No delivery service on Saturdays, Sundays and public holidays.
Yes, please visit Delivery & Shipping policy page for more info.
If you need to change the delivery address or method, please contact our customer service center via email email@example.com to check the order status and confirm whether order information can be changed.
Returns & Refunds
If you paid via credit card, refunds will generally take 10 business days upon our receipt of the returned products. Actual receipt date is subject to the process period of the relevant bank/payment gateway. If you paid via HSBC or Payme, refunds can be processed within minutes.
The payment method will be the same payment method you used when placing the order.
Sorry, your refund cannot be used to offset against a new order. Please wait for the refund to be credited to your card or account.
Any issues with the items or shipment, contact us at firstname.lastname@example.org or our HK Hotline +852 3462 3271 for help.
If you need to change your personal information, log into My Account and then edit information you would like to change.
If you place an order as a member, please log into My Account and check your order history under “My Orders”. You will see all the orders you have made there. Alternatively, please check your email inbox.
Your privacy is strictly protected. We will not disclose any of your information to the third parties or use for any other purposes other than order processing without your written permission.