DW Free Shipping Promotion
DW Regular Members: Free Local Shipping Upon Spending Minimum HK$300 on any purchase. Free Overseas Shipping Upon Spending Minimum HK$1000 on any purchase.
DW VIP Members: Free Local Shipping on any purchase. Free Overseas Shipping Upon Spending Minimum HK$500 on any purchase.
If you would like to return a product, please email us at firstname.lastname@example.org and include the invoice number in the subject line and also attach the invoice in the email. You will need to give valid reasons why you want to return the item back to us. You can also call us at +852 3461 3271 for any enquiries.
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If you cannot find certain products, or cannot order a product in a specific style/size, please return to our website from time to time as we replenish our stock frequently. “Out of Stock” products are not available for purchase at the moment, but will likely be in stock shortly.
If you want to cancel or modify an order that has been paid or shipped, please contact our Customer service center at email@example.com or call our hotline for additional enquiries.
We will email your SF invoice tracking number to your email once your order is shipped. You can track your shipment via the SF website tracking system.
Unfortunately you cannot edit order information after placing order. In this case, please email us at firstname.lastname@example.org to modify your order or call our HK Hotline.
Yes, please visit Delivery & Shipping policy page for more info.
If you paid via credit card, refunds will generally take 10 business days upon our receipt of the returned products. Actual receipt date is subject to the process period of the relevant bank/payment gateway. If you paid via HSBC or Payme, refunds can be processed within minutes.