Frequently Asked Questions
Why is the item I want to buy not available?
If you cannot find certain products, or cannot order a product in a specific style/size, please return to our website from time to time as we replenish our stock frequently. “Out of Stock” products are not available for purchase at the moment, but will likely be in stock shortly.
Does DreamsWear have any physical retail store ?
Yes. We do have a physical retail store in TMTPlaza (The detailed address is Shop 2195B, 2/F, Phase 1, Tuen Mun Town Plaza). Fortunately, our second shop which is located at Shop 2222, Level 2, Phase 4, MOSTown has opened in December, 2021.
Can I modify or cancel an order?
If you want to cancel or modify an order that has been paid or shipped, please contact our Customer service center at cs@dreamswear.com or call our hotline for additional enquiries.
How do I track the current status of my order?
We will email your SF invoice tracking number to your email once your order is shipped. You can track your shipment via the SF website tracking system.
Can I modify the shipping address, product size, or color of an order?
Unfortunately you cannot edit order information after placing order. In this case, please email us at cs@dreamswear.com to modify your order or call our HK Hotline.
What happens if I submit duplicate orders?
Please email us or contact our HK Hotline for assistance.
How many days after placing my order will I receive my items ?
Local HK Orders will be delivered within 1-2 working days after we have received you order. For out of HK international delivery, it depends on the destination. Please visit our delivery policies page to find out more info. No delivery service on Saturdays, Sundays and public holidays.
Do you ship to other countries or areas outside of Hong Kong?
Yes, please visit Delivery & Shipping policy page for more info.
Can I change my selected delivery method?
If you need to change the delivery address or method, please contact our customer service center via email cs@dreamswear.com to check the order status and confirm whether order information can be changed.
How long does it take for a refund to be processed?
If you paid via credit card, refunds will generally take 10 business days upon our receipt of the returned products. Actual receipt date is subject to the process period of the relevant bank/payment gateway. If you paid via HSBC or Payme, refunds can be processed within minutes.
Which payment method will be used for a refund?
The payment method will be the same payment method you used when placing the order.
Can my pending refund be directly credited against a new order?
Sorry, your refund cannot be used to offset against a new order. Please wait for the refund to be credited to your card or account.
The items I received are different from my order description. What should I do?
Any issues with the items or shipment, contact us at cs@customerservice.com or our HK Hotline +852 3462 3271 for help.
How can I update my personal account information?
If you need to change your personal information, log into My Account and then edit information you would like to change.
How can I check my order history?
If you place an order as a member, please log into My Account and check your order history under “My Orders”. You will see all the orders you have made there. Alternatively, please check your email inbox.
Is my membership information secure?
Your privacy is strictly protected. We will not disclose any of your information to the third parties or use for any other purposes other than order processing without your written permission.